Privacy Policy

This Privacy Policy explains how Tentekio LLC ("Company", "we", "us") collects, uses, and protects information in connection with the FloSync desktop application ("Software") and the FloSync website at https://flosync.com ("Website"). By using the Software or Website, you agree to this policy.

1. The Software (Desktop Application)

1.1 Core Operation

FloSync's core features — media playback, scheduling, and multi-screen synchronization — operate on your local device(s) and local network. The Software does not require an account or internet connection for these features. Media files, configurations, schedules, and settings are stored locally on your device.

1.2 Network Synchronization

When using multi-device synchronization features, the Software communicates between devices on your local network (LAN). Sync messages contain playback timing data and configuration state.

1.3 Optional Cloud Features

We may offer optional cloud-based features in the future (such as remote management or cloud storage). These features would require an account and would involve transmitting data to our servers. Any such features will be clearly identified, opt-in, and this Privacy Policy will be updated before they are made available.

1.4 Bug Reports and Crash Reports

If you choose to submit a bug report or crash report through the Software, the following information may be sent to our servers:

• Your description of the issue and steps to reproduce
• Your email address, if you provide one for follow-up
• System information: operating system, OS version, app version, locale, number of connected displays, display resolutions, video backend, and network sync mode
• A random installation identifier (not linked to your identity)
• Your IP address and approximate location (country, city, region, timezone) as determined by our infrastructure provider
• Diagnostic log files, if you opt to include them
• Screenshots or other attachments you choose to attach

Bug report submission is entirely voluntary. You control what information is included, and no reports are sent without your explicit action. Reports are stored on our servers for the purpose of diagnosing and fixing issues, and are deleted when no longer needed.

1.5 Version Checks

The Software periodically contacts our server to check for available updates. During these checks, our server may receive and store:

• A random installation identifier (not linked to your identity)
• App version, platform, and operating system version
• Your IP address and approximate location (country, city, region, timezone) as determined by our infrastructure provider

This data is associated with the installation identifier and is used to understand our install base, diagnose version-specific issues, and improve the Software. It is not linked to your identity unless you separately provide your email address through a bug report from the same installation.

1.6 Usage Analytics

We may collect anonymized, aggregated usage data (such as feature usage frequency and app configuration) to help us understand how FloSync is used and to improve the Software. This data is not linked to your identity. We do not collect information about what content you display.

1.7 No Data Sales

We do not sell, rent, or share personal data collected through the Software with third parties.

2. The Website (flosync.com)

2.1 Cookies

Our Website uses cookies to function properly and to understand how visitors interact with our content. We use the following types of cookies:

• Essential cookies — Required for the Website to function (e.g., cookie consent preferences). These cannot be disabled.
• Analytics cookies — Help us understand how visitors use the Website so we can improve it. We use Google Analytics 4 with Google Consent Mode v2.
• Marketing cookies — Used to measure the effectiveness of advertising campaigns.

When you first visit the Website, analytics and marketing cookies are blocked by default through Google Consent Mode. They are only activated if you click "Accept All" or enable them in the cookie preferences dialog. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

2.2 Google Analytics

We use Google Analytics 4 to collect anonymized usage data about Website visitors. When analytics cookies are consented to, Google Analytics may collect:

• Pages visited and time spent on each page
• Referral source (how you found our Website)
• General geographic region (country/city level, derived from IP address)
• Browser type, device type, and operating system
• Interaction events (e.g., button clicks, downloads)

When analytics cookies are denied, Google Analytics operates in cookieless mode with limited, aggregated data collection. We do not use Google Analytics data to personally identify visitors. For more information, see Google's Privacy Policy.

2.3 Contact Form

When you submit the contact form, your name, email address, selected topic, industry, and message are processed by Web3Forms on our behalf. We use this information solely to respond to your inquiry.

2.4 Newsletter

If you opt in to our newsletter on the contact form, your email address and name are added to our mailing list managed through SendGrid. We use this information solely to send you FloSync news and announcements. You can unsubscribe at any time using the link in any newsletter email.

2.5 Downloads

When you download the Software from our Website, we may log the download event (timestamp, platform selected) for aggregate analytics purposes. We do not require any personal information to download the Software.

3. Data Retention

We retain data only as long as it is needed for its intended purpose:

• Bug reports — Retained until the issue is resolved, then deleted
• Install tracking data — Retained while the installation is active; records with no activity for 12 months may be purged
• Contact form submissions — Retained for as long as needed to respond and resolve your inquiry
• Newsletter subscriptions — Retained until you unsubscribe
• Analytics data — Subject to Google Analytics' standard retention settings
• Cookie preferences — Stored in your browser for one year

4. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for data processing (e.g., unsubscribe from the newsletter or reject cookies)
• Request a copy of your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us.

5. Children's Privacy

Our Software and Website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

6. Security

We take reasonable measures to protect information transmitted to our servers, including HTTPS encryption for all Website and API communications, rate limiting on report submissions, and access controls on stored data. However, no method of electronic transmission or storage is 100% secure.

7. Third-Party Services

Our Website uses third-party services for analytics, form processing, and email delivery. These services process data on our behalf and are governed by their own privacy policies. In particular, we use Google Analytics for Website analytics, Web3Forms for contact form processing, and SendGrid for newsletter delivery.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact

Questions about this Privacy Policy? Contact us.